CUSTOMER SUPPORT / Intercom
Intercom MCP Server
Hosted Intercom endpoint for searching conversations and contacts and fetching full records, with read-scoped OAuth or bearer credentials.
“Hosted Intercom server for searching conversations and contacts.”
01 / THE REASONING
Why this made the selection.
- Publisher-documented support-triage surface: conversation and contact search plus full-record fetch in six tools.
- Required token scopes are read scopes, so the documented surface is observational rather than mutating.
02 / THE REVIEW RECORD
What we actually inspected.
Source review has boundaries.
A clear record is more useful than a “safe” badge.
Material inspected
- README.md: connection URLs, six documented tools, OAuth versus bearer setup and required read scopes.
- Repository manifest check: no runtime package manifest at the pinned revision; the repository is documentation for the hosted server.
Our findings
- Documented tools are search and fetch operations over conversations and contacts; no reply, assign or mutation tool is listed.
- Both OAuth and bearer paths target the same hosted endpoint; scopes, not transport, bound the access.
Not established by this review
- Server connection, authentication and tool execution were not tested.
The review applies to the material and revision named here. A newer upstream release can change its behavior.
03 / PUT IT TO WORK
Connect a server deliberately.
- Add the documented mcp-remote configuration pointing at the hosted Streamable HTTP URL.
- Complete OAuth, or attach a bearer token carrying only the documented read scopes.
Before you start
- An Intercom account on a US hosted workspace with permission to grant the read scopes.
Documented configuration example
Use the client and authentication context described in the setup guidance. Configuration formats vary between hosts.
{
"mcpServers": {
"intercom": {
"command": "npx",
"args": [
"mcp-remote",
"https://mcp.intercom.com/mcp"
]
}
}
}04 / FOLLOW THE EVIDENCE
The source trail.
Our notes are separate from the original resource.
Check upstream before adopting a new version.
- Intercom MCP server readme ↗Checked
https://github.com/intercom/intercom-mcp-server/blob/96140be28cf8eeb2ae4a4c860ca1eddcdfb006d9/README.md
Supports: summary, install, compatibility, access, transports, configExample, whySelected, bestFor, limitations